Legal
Privacy Policy
Introduction
VÉNUSIEN ("the House", "we", "us") is committed to protecting the privacy and personal data of our clients, visitors, and enquirers. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with venusien.luxury and our associated services.
Information We Collect
We may collect personal information that you voluntarily provide when submitting enquiries through our Private Access or Concierge forms, including your name, email address, phone number, city, area of interest, budget range, and any additional notes you choose to share. We also collect standard technical data such as IP addresses, browser type, and device information through cookies and similar technologies.
How We Use Your Information
Your personal information is used solely for the purpose of responding to your enquiries, facilitating access to our private services, and maintaining our relationship with you. We do not use your data for marketing purposes without your explicit consent. We do not sell, rent, or share your personal information with third parties for their marketing purposes.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data transmissions are encrypted using industry-standard protocols. Access to personal data is restricted to authorised personnel of the House who require it for legitimate business purposes.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Enquiry data is retained for a maximum of 24 months from the date of last interaction, after which it is securely deleted.
Your Rights
You have the right to access, correct, or delete your personal data at any time. You may also request a copy of the data we hold about you, or ask us to restrict or cease processing your information. To exercise any of these rights, please contact us at [email protected].
Cookies
Our website uses minimal, essential cookies to ensure proper functionality and to understand how visitors interact with our digital presence. We do not use advertising cookies or third-party tracking technologies. You may disable cookies through your browser settings, though this may affect your experience on our website.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any material changes will be communicated through our website. We encourage you to review this policy periodically.
Contact
For any questions or concerns regarding this Privacy Policy or our data practices, please contact us at [email protected]. All enquiries will be addressed within 30 days.